Where do your shipments originate?
We ship all our products from Virginia, where we create and assemble all of our products.
How soon will my item be shipped?
Our current production time is 2-4 days. Once orders are processed, your order and shipped out within 1-2 business days, unless otherwise noted on the order confirmation page and confirmation email. Once your order is shipped, you will receive an email from us with your shipping and tracking information.
How long will it take to receive my package?
Packages are delivered using the United States Postal Service. Packages under 14 ounces are shipped First Class Mail (2-3 days). Packages over 14 ounces are generally shipped Priority Mail (2 days). Since we don't have personal control over your package once it is shipped, we make no guarantees of arrival date even when we provide the estimated shipping time provided by USPS. We can guarantee, however, that your order is shipped within 48 hours after production time.
Do you offer expedited shipping?
If your order is time sensitive, feel free to contact us and we will ship as soon as possible. We do offer expedited shipping for an additional fee and upon request. Prices for expedited shipping vary per item.
What is your return policy?
We do not currently accept returns except for damaged goods. All of our items are insured through the UPS/USPS. Since Eve-n-Andy is NOT responsible for damaged, lost or stolen packages, you would need to contact UPS/USPS directly at 1-800-742-5877 and provide your tracking details. If UPS/USPS has confirmed your package as damaged, lost or stolen, please initiate a package claim with UPS/USPS.
What do I have to change my item(s)?
Customers rarely encounter problems with their orders, however, we are committed to making sure that you have a good shopping experience. If your order is either wrong, please contact us or email us at email@example.com the same day that you placed your order. We will do our best to remedy any mistake according to the situation. We would be able to adjust the order or update a shipping address.
Are your designs copyrighted?
Yes. All our designs are original creations and are copyright of Eve-n-Andy. Please do not use any image for personal or commercial use without permission from Eve-n-Andy. If you would like to use our images or products in your blog or other social media we would be happy to oblige as long as permission is granted before they are used and appropriate credit is given.
How much does custom work cost?
Prices vary according to type of design needed and the time required to produce the design. We are happy to provide you with design services. Contact us or email us at firstname.lastname@example.org for more information.
How long will it take to get my custom order?
You should plan for it to take 2 weeks to receive your custom order after you have approved your design. If you need to receive your order within two weeks of payment, you will be charged a rush fee which is 20% of your order total. Please contact a representative at Eve-n-Andy to learn how quickly your custom work can be created.
What design services do you offer?
We offer graphic design and product design services for individual and corporate clients.
Who maintains the rights to custom designs?
Eve-n-Andy maintains all rights to custom designs produced. If you require the rights to your design, an additional fee will apply.